Privacy Policy
1. INTRODUCTION
Welcome to Happy Bowz, an online gifting marketplace operated and owned by Granny Doris PLT. This Privacy Policy is established and enforced by Granny Doris PLT to govern the legal and regulatory aspects of privacy practices and data protection within the Happy Bowz platform.
This privacy policy ('Privacy Policy') outlines how Happy Bowz handles the privacy of personal and non-personal data provided or accessed through our website at www.happybowz.my (the 'Website') and/or our mobile application (the 'App') (collectively referred to as the 'Services'). In this Privacy Policy, 'we', 'us', 'our' and similar terms refer to Happy Bowz. By subscribing to, accessing, or using our Services, you agree to abide by our Terms and Conditions and this Privacy Policy, as well as any future amendments that may be made.
Please note that your use of our Services is always governed by the Terms of Use, which includes this Privacy Policy. Any terms mentioned in this Policy that are not defined have the meanings assigned to them in the Terms and Conditions.
Happy Bowz is dedicated to safeguarding the personal data of individuals and complying with data protection and privacy laws and regulations. Protecting your privacy is of utmost importance to us. We encourage you to carefully read and understand this Privacy Policy, as it explains how Happy Bowz collects, uses, safeguards, and retains your personal data that is collected through our Services.
By using our Services and providing us with your personal information, you consent to the terms of this Privacy Policy, including the collection, use, access, transfer, storage, and processing of your personal information as described herein.
2. GENERAL
In accordance with the relevant laws of Malaysia, the term "Personal Data" used in this document has the same meaning as defined in the Personal Data Protection Act 2010 ('PDPA').
The processing of personal data refers to activities such as collecting, recording, holding, storing, or performing any operation or set of operations on personal data. Sensitive personal data refers to any personal data that includes information related to the physical or mental health or condition of a Data Subject, their political opinions, religious beliefs, or other similar beliefs, the commission or alleged commission of any offense by them, or any other personal data of a sensitive nature.
By using our Services, you confirm that you are of legal age to enter into a binding contract and are not prohibited by the laws of Malaysia or any other applicable jurisdictions from receiving our Services. You also agree to provide accurate, current, and complete information about yourself. If you provide any false, inaccurate, outdated, or incomplete information, or if we have reasonable grounds to suspect that such information is false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account.
3. COLLECTION OF INFORMATION
Happy Bowz collects information in two ways: (1) directly from you through registration or subscription for our Services, and (2) from your use of our Services.
3.1 Information you provide to us directly
When you access Happy Bowz, register an Account, or purchase a Product from us, we may collect the following personal data from you:
a. Contact information: Your full name, date of birth, identification documents (such as MyKad/NRIC/Passport), gender, nationality, race, preferred language, current address (private and/or business), contact number (fixed line/mobile), and email address.
b. Payment information: Credit card details and bank account information.
c. Service status: Information about the services you have subscribed to.
d. Personal interests and preferences: Information about your interests and preferences to help us improve our Products and Services.
e. Usage information: Information about how you use our Products and Services.
f. Device information: Information about the devices you use to access our Websites, Products, and/or Services (such as your mobile phone or computer system) to customize the service for you.
After successfully registering an account, you can visit your personal profile at any time to edit your personal data.
3.2 Information we collect from your use of our Services
We may collect your personal data in the following situations:
a. When you register or subscribe as a new user.
b. When you use our Products and/or Services.
c. When you participate in surveys conducted by us.
d. When you participate in marketing campaigns and promotions.
e. When you enter or participate in contests, loyalty programs, or competitions organized by us.
f. When you respond to our marketing materials (such as newsletters).
g. When you visit or browse our websites.
h. When you lodge a complaint with us.
i. When you provide feedback and suggestions to us through our website or in hard copy.
3.3 Access device information
When you access our Services from a computer, mobile device, or any other device, we may collect information about your location, IP address, and details of your visit (such as time stamp, date, duration, etc.).
3.4 Cookie information
We use "cookies" to track your use of our Services and preferences. Cookies are identifiers that are transferred to your browser or device, allowing us to recognize your browser or device and gather information about page visits and feature usage in our Services. If you prefer not to have cookies placed on your computer, you can adjust your browser settings to refuse cookies. However, please note that certain features of our Services may not function properly without cookies, and you may not be able to access all or parts of our Website and/or Services. Refer to the help sections of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling cookies.
4. NOTICE AND CHOICE
Purposes of collection and use of personal data
4.1 We utilize the information we gather from you to ensure a secure, streamlined, and personalized experience. By using our services, you acknowledge, confirm, and consent to the collection, recording, storage, usage, handling, and processing of your personal data by us, for the following purposes:
a. Verifying your identity;
b. Assessing and processing your application(s)/request(s) for our Products and/or Services;
c. Providing you with the Products and/or Services you have requested;
d. Notifying you about benefits and changes to the features of our Products and/or Services;
e. Assisting you in accessing your information efficiently after you sign in;
f. Remembering your personal information, such as username and password, so you do not have to re-enter it during the next log-in;
g. Sending you seasonal news updates messages and/or messages informing you of critical performance errors in our Services;
h. Assisting Happy Bowz in understanding your browsing preferences to offer you tailored content accordingly;
i. Conducting research and development and statistical analysis in connection with the Services to identify trends and develop new services that reflect your interests;
j. Investigating and resolving any issues with the Services, such as billing and fees queries, support, security, technical issues, complaints, reports, or other inquiries that you submit to us;
k. Maintaining and developing the Services;
l. Improving your user experience and the overall quality of the Services;
m. Detecting and preventing fraudulent, unauthorized, or illegal activity;
n. Creating personalized Product selections for you.
If you choose to store a payment method with us, we may associate that payment method with you when you place an order, for the following purposes:
a.Β processing payments you make for Products;
b. providing customer support;
c. contacting you by email and mobile communication and/or providing you with any information you have requested;
d. administering and giving effect to the commercial transaction and its management and/or enforcement;
e. contacting and providing you with information regarding products, services, new launches, upcoming events, promotions, advertising, marketing, and commercial materials (including emails, SMS, or other means) and such other information we feel may be of interest to you;
f. using third-party service providers to help us operate our business.
4.2 You are unable to restrict the processing of mandatory fields (marked with *) concerning your personal information when registering for an account with us, as it is necessary for us to provide our Services to you. If you do not consent to Happy Bowz processing your personal information for any of the purposes stated in this Privacy Policy, you must terminate your relevant account with Happy Bowz and discontinue using the Services.
4.3 If you provide and disclose sensitive personal data to Happy Bowz, by doing so, you are consenting to Happy Bowz collecting and processing that data.
5. DISCLOSURE OF PERSONAL DATA
Personal data shall not be disclosed for any purpose other than the intended purpose at the time of collection, unless you provide consent or if the disclosure is directly related to the original purpose. Personal data shall not be disclosed to third parties, organizations, companies, or individuals outside of our Services, except as specified in the "Notice and Choice" section mentioned above. If you disclose personal data of another individual to us, we will assume, without independent verification, that you have obtained consent from that individual for the disclosure and processing of their personal data in accordance with the terms of this notification.
In order to provide you with our Products and/or Services, we may need to disclose information about you to the following third parties:
- Law enforcement agencies
- Government agencies
- Companies and organizations acting as our agents, service providers, and professional advisers
- Parties for whom you have given express or implied consent
- Customer inquiry and other customer-related services
- Data processing services
- Information technology services
- Media and marketing services (including advertising)
- Market research and website usage analysis services
6. SECURITY
All information and records containing personal data are considered our property and are treated as confidential at all times. Happy Bowz will implement appropriate measures to safeguard personal data against loss, misuse, modification, unauthorized or accidental access or disclosure, alteration, or destruction during the processing of personal data. Electronic information is stored on restricted database servers.
However, it is important to note that no data transmission over the internet can be guaranteed as completely secure. While we make every effort to protect personal data, we cannot guarantee the security of any personal data transmitted to us, and individuals do so at their own risk.
The Services may include links to other websites. Happy Bowz is not responsible for the privacy practices or content of such websites.
7. DATA RETENTION AND TRANSFER
Happy Bowz retains personal data for as long as it is necessary for legitimate business purposes and as permitted by applicable law.
Please note that your personal data may be transferred, stored, used, and processed by us in locations outside of Malaysia. This is because we may have digital storage facilities and servers located in these other locations.
Furthermore, your personal data may be transferred to third parties located outside of Malaysia. By using our services, you consent to the transfer of your personal data outside of Malaysia.
8. DATA INTEGRITY
In certain instances, such as during registration or application processes, it is mandatory to provide us with your personal information in order for us to process your application for our Products and/or Services. If you choose not to provide this mandatory personal information, we may be unable to process your application or fulfill your request for our products or services.
9. ACCESS
We are committed to assisting you in accessing and correcting your personal information held by us.
If you wish to access your personal information or believe that the information we hold about you is inaccurate, incomplete, misleading, or outdated, you may request access or corrections by contacting us via email to hello@happybowz.my. Please provide your full name, email address, and mobile number in your request, along with a brief description of the information you would like a copy of.Β We will make reasonable efforts to fulfill your request and provide access or corrections to your personal information within 7 working days of receiving your request. However, please be aware that in certain situations, we may be unable to grant access to your personal information, such as when we are unable to verify your identity or when the requested information is of a confidential commercial nature. If we are unable to fulfill your request, we will inform you of the reasons for our inability to do so.
10. CHANGE OF CONTROL
In the event that Happy Bowz sells or transfers, either partially or entirely, its business or assets to another organization (including but not limited to a sale, merger, acquisition, or liquidation), your information, including your name, email address, content, and any other information collected through the Services, may be included as part of the items sold or transferred. You acknowledge and agree that Happy Bowz may disclose, release, and transfer your personal data to the acquiring or receiving party.
11. CHANGES TO THE PRIVACY POLICY
We may need to revise and/or modify this Privacy Policy periodically, and the updated version will be applicable and replace any previous versions, including printed materials. By continuing to use our Services after such revisions and/or modifications, you are accepting and consenting to the revised Privacy Policy.
Please visit our website to stay informed about our latest practices and updates.
12. LANGUAGE
In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Privacy Policy, the English version shall take precedence.
13. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by the laws of Malaysia, and you and Granny Doris PLT agree to submit to the exclusive jurisdiction of the Malaysian courts in the event of any conflicts.
If you have any questions about this policy or our website or services in general, please contact us by filling out the form here or by emailing us at hello@happybowz.my.