Delivery Information

Please note that as a gifting platform, Happy Bowz does not directly handle deliveries. Each seller on our platform manages their own deliveries. On the product pages, you will find the specific delivery options offered by each seller. It is important to understand that the sellers will be responsible for sending the orders directly to you or your designated recipient. While delivery methods may vary among sellers, they generally follow the guidelines outlined in our Delivery Guide.

  1. The prices of products listed on the Happy Bowz platform include the delivery fee. However, please keep in mind that if you choose different delivery locations for the products in your order, the prices may vary due to the associated delivery costs for each location.
  2. When you purchase multiple products from different sellers in a single order, please note that each item will have its own specified delivery date, time, and shipping method. As a result, you or your recipient will receive separate deliveries from each respective seller.
  3. For personalized, bespoke, and made-to-order products, please be aware that there may be a production time of up to 30 days. To obtain accurate delivery information, we recommend checking the relevant product page.
  4. Please be aware that the available delivery options may vary depending on the sellers. We offer options such as same-day delivery and next-day delivery. Additionally, for nationwide delivery through courier service, it may take 3 to 7 working days. When you purchase an item, you agree to the stated delivery date provided by the seller. If any changes occur, we will notify you via email with a revised delivery date.

Delivery FAQs

1. How can I differentiate between items sent by personal delivery or courier service?

Items that are sent through the seller's on-demand delivery or runner service allow you to select a specific delivery date based on your preference. However, items sent via courier service do not provide the option to choose a specific delivery date. To determine the delivery method for a specific item, please refer to the product page where you will find the relevant terms and conditions related to delivery.

2. When will I or my recipient receive the order?

The delivery time for your order will depend on several factors, including the seller's processing time, the chosen shipping method, and the destination of the delivery. Once your order is placed, you will receive an estimated delivery date and a tracking number once your order has been shipped. You can use the tracking number to monitor the progress of your shipment. If you have any specific questions about the delivery timeframe for your order, we recommend contacting our customer support via chat during office hours or referring to the shipping information provided on the product page or during the checkout process.

3. Why is there no delivery date column on my order?

If you were not prompted to provide a delivery date during the ordering process, it indicates that the item will be sent via courier service. On the product page, you will find a specified timeframe indicating how long it will take for your item to be shipped and delivered. Please keep in mind that the provided timeframe is an estimation, and any delays caused by courier services are beyond the seller's control.

4. Can I request a specific delivery time for my order?

For on-demand delivery, items will be delivered within the timeframe of 10 a.m. to 8 p.m. Please refer to the product page for the accurate delivery timeframe. If your item is shipped via courier service, the delivery time by the courier service will be between 9 a.m. to 6 p.m. from Monday to Friday. In exceptional cases where you need the item (only applicable for on-demand delivery) to be delivered at a specific time, please chat with our customer support team for further assistance.

5. Will my order be delivered directly to me or to the recipient in the building?

Our sellers strive to deliver items directly to the doorstep. However, there are certain situations where this may not be possible due to security and registry requirements, traffic conditions, or parking constraints. In such cases, the delivery person will wait for the recipient at the building's lobby to minimize any further delays. If the item is delivered by a courier service, they may leave it with the reception if they are authorized to receive packages on behalf of the recipient. Alternatively, if the reception is unable to accept the delivery, the item will be taken to a nearby designated post office for the recipient to collect.

6. What happens if the recipient or I are not available when the delivery person arrives?

For on-demand delivery items, if the recipient is not available at the designated location, the seller will make alternative arrangements. The items may be left with the reception, guardhouse, outside the house, or with a neighbor as instructed by the recipient. Please note that additional surcharges may apply for redelivery or redirecting to a new address, determined by the seller. It's important to understand that no refunds will be provided if the delivery fails due to the recipient's unavailability or not answering calls.

For items shipped via courier service, the courier will leave the package at the designated location or with the reception and obtain a signature from the receiver. If the reception or guard is not present or declines to accept the package, a note will be left, and the recipient will be requested to collect the package from the post office specified in the note.

Please be aware that courier services are not able to call and ensure the recipient is home before delivery, following their protocol. They are also not allowed to leave items in postboxes in certain residences or offices that do not permit unauthorized visitors. If the item remains uncollected at the post office for more than 7-10 days, it will be returned to the seller. If a redelivery attempt is requested, the purchaser will be responsible for the redelivery fee, as the courier service does not provide refunds for the previous delivery attempt. Please understand that all processes will follow the courier service's normal protocol, and we have no control over it.

7. Can my order be redirected to another address?

For on-demand deliveries, the seller will make every effort to accommodate a redirection request. However, it may not always be possible to redirect the delivery on the same day. The delivery routes have been pre-arranged by the sellers, and changing the delivery direction may cause significant delays for all subsequent deliveries. If the seller is unable to redeliver on the same day, the redelivery will be scheduled for the next day, and a redirection fee may apply as determined by the seller.

For courier items, it is possible to redirect the delivery to a new shipping address only if the item has been returned by the courier company to the seller. This typically occurs after the item has been abandoned at the post office for a certain period (usually 7 days) due to the recipient's failure to collect it. The redelivery fee will need to be borne by the purchaser, and the reattempt will only take place after the payment has been made. If the item is still in the possession of the post office, unfortunately, it cannot be redirected to a new address.

8. Can I change my delivery date?

Changes to the delivery date of an order are only applicable for on-demand delivery and must be requested at least 48 hours in advance. The availability of slots for the requested date is subject to the seller's discretion and whether the delivery has already been pre-arranged. Please note that once an order has been shipped out via courier service, changes to the delivery date are not possible as the package is already in transit. It is crucial to provide the correct delivery date when placing your order to avoid any inconvenience.

9. How can I track the delivery of my order?

For on-demand delivery items, live tracking may not be available for every seller as they may utilize their own in-house delivery personnel or outsourced delivery services that do not offer real-time tracking like courier services. Once the item is delivered, you will receive an email notification. However, please note that the email notification may not be sent in real-time as sellers await responses from their delivery personnel.

For items shipped via courier, once the seller ships out your order, you will receive an email notification containing your tracking number. You can start tracking your package the following day using the provided tracking number.

10. Can I pick up my order at your office?

Unfortunately, we do not offer the option to pick up orders at our office. However, some of our sellers do provide a pickup option. If you see a pickup option available for a specific product, you can select "Self Pickup" during the checkout process. After your purchase is made, we will email you the full pickup address for your convenience.

11. I ordered a gift, but I mistakenly entered the billing address as the same as the shipping address. Will the invoice be sent together with my order?

If you have mistakenly entered the billing address as the shipping address, please contact our customer support via chat during office hours. We will assist you with this issue, as some sellers include the invoice with the order while others do not. It is safe to make the necessary amendments to ensure that the invoice is not sent with the gift.

12. What happens if I have provided the wrong address or contact number?

If you have provided an incorrect address or contact number, our sellers may attempt to re-deliver the item, but additional charges may apply. The specific charges will vary depending on the seller's policy. Alternatively, the delivery may be rescheduled for the next available slot, depending on the seller's delivery schedule. It's important to note that no refund will be provided in this scenario. Therefore, it's crucial to ensure that you provide accurate and up-to-date information when placing your order to avoid any delivery issues.

13. Is it possible for me to select my preferred delivery service for my order?

Unfortunately, we do not provide the option for customers to choose their preferred delivery service provider. The selection of the delivery service is determined by the sellers, and they have the right to use their preferred delivery company for shipping the items.

14. Which logistic partner is used for the delivery of my order?

The logistic partner used for on-demand delivery items depends on the seller's decision and may include the seller's in-house driver, Lalamove, Grab, or outsourced drivers.

For courier service items shipped in parcels, the logistic partners may include Poslaju, Skynet, FedEx, and more.

For any questions or assistance regarding your delivery, we are here to help! For faster response during office hours, we recommend reaching out to us via chat. Alternatively, you can fill up the form below, and we will get back to you as soon as possible. Your satisfaction is our top priority, and we are committed to ensuring an enjoyable gifting experience for you.

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