Buyer Policy

Welcome to Happy Bowz, the gift marketplace where you can discover a wide range of unique and personalized products in one convenient location. To ensure a positive experience for both our sellers and buyers, we kindly request that you adhere to our buyer policy, which is an integral part of our Terms of Use. By shopping on Happy Bowz, you acknowledge your agreement to this policy and our Terms of Use, and you acknowledge that Happy Bowz retains the right to suspend or terminate any account found in violation of our policies.

1.ย Understanding Happy Bowz's Limitations as a Marketplace

Happy Bowz serves as a platform for buyers and sellers to engage in transactions. However, it is important to understand that Happy Bowz is not directly involved in the actual transaction process. By shopping on Happy Bowz, you acknowledge and accept the following:

a. You are purchasing products directly from the sellers, not from Happy Bowz itself.

b. It is the responsibility of the sellers to ensure the legality of their sales, accurately describe their products, package and ship them, provide any necessary insurance, offer warranty and after-sales services.

c. Each seller has their own unique processing time, shipping methods, and shop policies.

d. Happy Bowz does not guarantee or endorse any items sold on the platform or any content posted by sellers.

e. As a valued member of our community, you have the right to flag or report any items or shops that violate Happy Bowz's policies, as long as it is done in a responsible manner.

2. Buying On Happy Bowz

When you make a purchase from a seller on Happy Bowz, it is important to understand and agree to the following terms:

a. Sellers on Happy Bowz have individual shop policies, processing times, and shipping methods, which may vary.

b. Before making a purchase, it is your responsibility to carefully read and understand the product details and shop policies provided by the seller.

c. To ensure a smooth transaction, you are required to provide accurate and complete delivery information to the seller.

d. It is strictly prohibited to engage in any activities that intentionally disrupt or cause harm to our sellers, such as purchasing from a seller solely to leave a negative review. We encourage respectful and fair interactions within our community.

3. Purchase and Sale of Alcohol

The purchase and sale of alcoholic products, referred to as 'Alcohol', on the Happy Bowz platform are subject to specific terms and conditions. By purchasing Alcohol on the platform, you, as an Alcohol Buyer, are deemed to have agreed to these terms and conditions, including age verification, legal compliance, and liability provisions. You represent and warrant that you and the Recipient (if applicable) are (a) aged 21 or above; (b) are not Muslim or otherwise prohibited from buying Alcohol under any law, regulation, or religion; and (c) understand the following: "MEMINUM ARAK BOLEH MEMBAHAYAKAN KESIHATAN" (Drinking alcohol can be detrimental to health). You may be required to provide photo identification for age verification purposes upon request. You agree to indemnify and hold harmless Happy Bowz and its affiliated parties from any claims, liabilities, and expenses arising from inaccuracies in your representations or breaches of laws or third-party rights.

4.ย Communication Rules & Regulations

At Happy Bowz, we have established communication guidelines to ensure a positive and respectful environment for all users. Please familiarize yourself with the following rules:

4.1 Unsolicited Materials:
Communication should not be used for sending spam, advertisements, promotions, or any other unsolicited materials.

4.2 Harassment and Abuse:
It is strictly prohibited to harass or abuse other users on our platform. Treat others with respect and engage in constructive and appropriate communication.

4.3 Respect for Sellers:
Avoid causing disturbance to our sellers' businesses. For instance, refrain from purchasing from a seller solely for the purpose of leaving a negative review.

4.4. Consent and Privacy:
Sellers are required to comply with the Personal Data Protection Act 2010 (PDPA) when communicating on the Happy Bowz platform. Any access to buyer information should be used solely for Happy Bowz-related communication or facilitated transactions. It is not permissible to use this information for unsolicited commercial messages or unauthorized transactions. Adding a Happy Bowz user to your email or physical mailing list, or misusing sensitive information, is strictly prohibited without explicit buyer consent.

We appreciate your adherence to these communication rules and regulations. By using Happy Bowz, you agree to comply with these guidelines, promoting a positive and respectful community experience for all.

5. Using Our Review System

At Happy Bowz, we value the feedback and opinions of our buyers. To ensure a fair and transparent review system, please take note of the following guidelines:

a. Review Timeframe: Buyers have up to 30 days from the expected delivery date to leave a review for their purchased item.

b. Review Content: Reviews should adhere to the following guidelines:

  • Avoid using obscene, vulgar, racist, or offensive language
  • Do not include private or personal information in your reviews
  • Refrain from including any form of advertising or spam in your reviews
  • Do not engage in shilling or extortion activities. Manipulating reviews through threats, intimidation, bribery, or offering additional goods, services, or compensation in exchange for a positive review is strictly prohibited
  • Reviews should uphold the integrity of Happy Bowz's review system and provide an honest and unbiased reflection of the buyer's opinion or experience

    c. Review Removal: Happy Bowz reserves the right to remove any reviews that violate our policies or Terms of Use. We strive to maintain a trustworthy and reliable review system for the benefit of all users.

    We appreciate your cooperation in following these guidelines and contributing to the integrity of our review system. Your feedback is valuable in helping us improve and provide a positive shopping experience for all users.

    6. Reporting a Problem

    In the event that a transaction does not meet your expectations, we provide a platform for you to voice your concerns. You can report a problem to us under the following circumstances:

    a. Late Delivery: If the item is not delivered within the agreed-upon time frame.

    b. Non-Delivery: If the item is not delivered to you at all.

    c. Not-as-Described: If the item delivered does not match the description provided by the seller.

    To report a problem, we encourage you to contact us via the chat feature available on our website for a faster response, or you can email us at hello@happybowz.my. Our dedicated team is always ready to assist you promptly. We value your feedback and will carefully review your case to find a fair resolution. Rest assured, we are committed to providing excellent customer service and ensuring that any issues that may arise during your shopping experience are resolved to your satisfaction.